App / Mobile
This page sets out how dwatogel handles its legal obligations toward you — covering the scope of our policy, your account rights, and the contact routes available when you have a question. Access to our platform depends on local law and is available only in eligible regions where permitted.
Our legal framework governs the relationship between you and dwatogel when you access the platform from an eligible region. We apply this policy to account registration, wallet activity, and any interaction you have with our services — including transactions processed through DANA and ShopeePay cashier lanes. Where local law restricts access, those restrictions take precedence and we do not override them. We do not collect information beyond what is needed to operate your account and process your transactions. Records of wallet activity — including DANA deposits and ShopeePay transfers — are retained in line with the retention schedule described in the trust section below. You can request a summary of your account records through the contact route listed under our support section. This policy is not a contract of guarantee. It describes how we operate and what steps you can take when something needs attention. If any part of this policy conflicts with applicable local law in Indonesia or another eligible jurisdiction, the applicable law governs. We revise this policy when our practices change; the current version is always the one shown here.
Not every interaction on the platform falls under the same set of rules. This section clarifies the four main areas so you know exactly where this policy applies and where a separate framework or third-party terms take over.
Login, registration, session management and account security settings are all within the scope of this policy. When you open or close a session, or update your profile details, our policy obligations apply directly to those actions and the data they generate.
Deposits and withdrawals processed through DANA or ShopeePay are covered by this policy at the platform level. The payment provider's own terms apply separately at their end. We cannot override the rules that DANA or ShopeePay set for their own service.
Game content delivered by studios available in our lobby — including titles from Microgaming, PG Soft, Joker and PlayStar — is covered under our content-use terms. Game mechanics, prize structures and feature descriptions are supplied by those studios and may carry their own disclosures.
Any external link, affiliate service or third-party tool you access from our platform falls outside the scope of this policy. We do not control those services and carry no responsibility for their data practices, terms or content. Review their own policies directly.
You have concrete actions available to you at any point. Your account dashboard — accessible after login — shows a record of your recent wallet activity, including DANA and ShopeePay transactions. If a record looks incorrect, you can raise a correction request through our support channel. We review the account data on file and respond to correction requests in writing. If you want to review what information is held under your account, the request process starts with the support contact listed below. For account detail changes — such as updating your registered contact — the relevant fields are in the account settings section after you log in. Any change made there is reflected immediately in your account record. Questions about how long we hold specific data can be directed to the same support route. We do not share account records with third parties except where required by applicable local law.
Your wallet history and session records are visible in your account dashboard after login. If you need a formal copy of your account data, submit a request through the support contact below and we will prepare it for you.
Update your registered name, contact details or wallet identifiers through the account settings section. For corrections that cannot be made directly in settings, raise the issue via support and include your account reference so we can locate the right record.
If something in this policy is unclear or you believe a step we have taken does not match what is written here, contact us through the support route listed in the section below. We respond to policy questions in writing so there is a record of the answer.
For requests that go beyond a standard account query — such as asking us to stop processing certain data or to delete your account record — use the dedicated policy contact route. We handle those requests separately from general support tickets.
Three contact paths are open to you for policy-related questions. Choose the one that fits your situation — live chat for quick account queries, email for formal requests that need a written record, and our help centre for self-service answers to common questions about scope and rights.
Open the chat icon from any page after login. Use this route for account access issues, wallet record questions and general policy clarifications. Our support team can pull your account details during the session.
For formal requests — data summaries, correction notices, deletion requests — send an email through the contact address shown in your account settings. Include your account reference number so we can locate your record without delay.
Our help centre covers the most common policy and account questions in a structured format. Start here if you want to understand how a specific part of this policy applies before raising a formal request.
We hold account data only for as long as it is needed to operate your account and meet applicable legal obligations. This section explains the four main areas of data practice so you know what we keep, why, and how to act on it.
Account records — including transaction history for DANA and ShopeePay activity — are kept for the period required by applicable law in Indonesia. Once that period passes, records are removed from active storage. You can ask us what retention period applies to your specific account type via the email contact route.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. No third-party advertising cookies are placed without your awareness. You can manage cookie preferences through your browser settings at any time; clearing them will end your active session.
Access to your account requires the credentials you set at registration. We do not store passwords in readable form. If you believe someone else has accessed your account, use the live chat support route immediately — the team can freeze session activity while the issue is reviewed.
To update, restrict or request deletion of your data, use the email contact address in your account settings. We handle these requests separately from routine support and confirm receipt in writing. Response timelines depend on the type of request and applicable local law requirements.
Answers to the questions we receive most often about how this policy works, what rights you have and how to act on them.
Yes, where access is permitted under local law and you are in an eligible region, this policy applies to your account and transactions. If local law in your region restricts access, those restrictions take precedence. Check the eligibility conditions shown during registration for your specific region.
Yes. Your wallet history — including DANA deposits and ShopeePay transfers — is visible in the account dashboard after login. If you need a formal exported copy, contact us via the email route in your account settings and include your account reference number.
For most details, the account settings section after login lets you make changes directly. For corrections that cannot be made there — such as a registered name that needs supporting documentation — raise the issue via live chat or email with your account reference so we can locate the correct record.
Use the email policy contact address shown in your account settings. State clearly whether you are requesting a data summary, a correction, a restriction on processing or a deletion. We confirm receipt in writing and handle these requests separately from general account support tickets.
We retain account records for the period required by applicable law in Indonesia and eligible regions. The exact period depends on the type of data and any legal obligation that applies to it. You can ask us the specific retention period for your account type through the email contact route.
Where applicable local law changes, the law governs and our policy is updated to reflect it. We do not require you to accept changes retroactively for actions already taken. The version shown on this page is always the current one; check back here if you have a question about a recent update.