App / Mobile
Your information, wallet activity, and contact details stay under our direct care — we do not sell or share them without your knowledge. This policy explains exactly what we collect, why we keep it, and how you can review or correct it at any time.
When you open an account with dwatogel, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your registered name, contact address, and the payment method details you provide — for example, when you add a DANA or ShopeePay wallet to your account cashier lane. We also collect technical signals such as device type, session timestamps, and the pages you navigate within the platform. We do not collect payment credentials beyond what is required for a transaction to proceed. Your data is held only for as long as your account remains active or as required by applicable rules in regions where the service is available. Access to your stored records is restricted to authorised internal staff and, where required by law, to regulators in eligible jurisdictions. You can request a summary of the data we hold on your account by contacting our support team directly. Availability of this service depends on local law and is valid only in eligible regions.
Not every data interaction falls under this policy. Understanding the boundaries helps you know exactly where our commitments begin and end, and where to look if a question falls outside our direct responsibility.
This policy fully covers the data you provide when registering, logging in, and managing your account — including wallet linking steps for DANA or ShopeePay and any identity records you submit for verification.
Deposits and withdrawal requests processed through your account wallet are within scope. We store transaction references and timestamps. We do not store full payment instrument numbers beyond the minimum required to complete the transaction.
Anonymous browsing data — pages visited, session duration, device type — is collected for platform stability and is covered here. No personally identifiable detail is attached to this data unless you are logged in.
External links, partner payment processors, and any service operating outside dwatogel's own pages are not covered by this policy. Those services have their own data terms, which we encourage you to review independently.
You have real, actionable choices about the data we hold. A login to your account dashboard gives you a direct view of the profile details we have on record — name, contact address, and the payment methods linked to your cashier lane. If any detail is incorrect or out of date, the edit fields in your profile section let you correct them without contacting support. For records that sit outside the self-service fields — such as historical transaction logs or session data — our support team can pull a summary on request. If you have a question about how a specific piece of your data is used, raise it through the live chat or the account help form, and we will respond with a clear explanation. Where local law grants a right to deletion or restriction, we handle those requests case by case in line with eligible-region rules.
After login, head to your account profile page. Your registered name, contact details, and linked wallet addresses — including DANA or ShopeePay — are listed there for you to read and verify.
Edit fields are available directly in your profile section. Changes to your contact address or display name take effect immediately. For payment method changes, follow the wallet-edit steps shown inside the cashier lane.
Contact our support team to request a summary of stored records associated with your account. We will confirm what data categories we hold and the purpose each serves, in line with applicable rules for eligible regions.
Use live chat or the account help form to raise any specific question about how your data is handled. Our team is there to give you a direct, clear answer rather than a generic policy reference.
If this policy raises a question you cannot answer from your account dashboard, our support team is the right starting point. You can reach us through live chat inside your account, through the help form linked from the account settings page, or by email. Every privacy-related request is handled by the same team that manages account care — so your context is never lost between conversations.
Open the chat widget from inside your account for the quickest response. Available when you are logged in, directly from the account home screen.
The account help form is accessible from your settings page. Use it to submit a privacy request in writing — useful when you need a record of your inquiry and our response.
For formal data requests or deletion inquiries, email our support address shown on the contact page. Include your registered account email so we can locate your records without delay.
Our data handling practices are built around the actual flows your account uses — wallet linking, login sessions, and support interactions. We apply access controls so that only the staff roles that need your data to serve your account can reach it. Cookies on the platform track session state and navigation for account functionality; they are not used to build advertising profiles. Retention periods follow the minimum needed for account operation and any applicable rules in eligible regions — data that no longer serves an operational purpose is removed on schedule.
Cookies on dwatogel manage your login session and remember your language and display settings. No advertising or cross-site tracking cookies are placed. You can review active cookies in your browser settings at any time.
Login credentials and wallet-linked data are stored with access controls that limit who can read them internally. If you suspect unauthorised access to your account, contact support immediately via live chat.
Account records are kept for as long as your account is active and for the minimum period required by applicable rules in eligible regions. Once a record passes its retention window, it is removed from active storage.
To request a correction, restriction, or deletion of specific records, contact our support team through live chat or the help form. We confirm receipt and process the request in line with eligible-region obligations.
The answers below address the privacy questions we hear most often. If your question is not here, the support team can help directly through live chat or the account help form.
We collect the information you provide at registration — name, contact details, and the payment method you link in the cashier lane, such as DANA or ShopeePay. We also collect technical session data like device type and login timestamps to keep your account secure.
We do not sell your data. We share it only where required to process a transaction through your chosen payment rail, or where applicable law in an eligible region requires disclosure. Those cases are limited and purposeful, not general sharing.
Log in and open your account profile page — your registered name, contact address, and linked payment methods are listed there. For a broader summary including session or transaction records, contact our support team directly via live chat or the help form.
Yes. Where local law in an eligible region gives you this right, contact our support team with a deletion request. We handle it case by case, retain only what applicable rules require us to keep, and confirm the outcome to you in writing.
Cookies on this platform manage your active login session and store display preferences. We do not place advertising or cross-site tracking cookies. You can see which cookies are active in your browser settings, and most browsers let you clear or block them.
We keep your data for as long as your account is active and for the minimum period required by applicable rules in eligible regions. When a record is no longer needed for account operation or compliance, it is removed from active storage on schedule.