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These terms set out the rules that apply when you access dwatogel, use your account wallet, or carry out any transaction — including DANA and ShopeePay deposits. Read them before you proceed; continuing to use the platform means you accept what is written here.
Access to dwatogel and eligibility to hold an account depend on the laws and regulations of your region. Where local law permits, you may open an account, fund your wallet, and interact with the platform's services. These terms apply to every action you take on the platform — from opening a session to requesting a withdrawal. We reserve the right to update these terms. When changes are made, the revised version replaces the previous one, and the updated date shown at the foot of this page is the effective date. Continuing to use the platform after a revision means you accept the new terms. Your account and all transactions linked to it — whether processed through DANA, ShopeePay, or any other supported local payment method — remain subject to the current version of this document at all times. If any provision is found to be unenforceable under applicable law in Indonesia, only that provision is affected; the rest of these terms remain in force. Questions about a specific clause can be sent to our support team at any time.
Understanding the boundary of these terms helps you know where to look when a question arises. The four areas below mark out what falls inside this policy and what sits outside it.
Registration, login, session activity, wallet balance management, and withdrawal requests are all governed by these terms. Any step you take inside your account dashboard is within scope, including updating contact details and verifying your payment method.
Deposits and withdrawals processed through DANA and ShopeePay fall under these terms. The limits, verification steps, and processing instructions displayed in your account at the time of each transaction are part of the applicable conditions for that transaction.
Game titles available in the lobby, promotional content shown on the platform, and any written material published under the dwatogel domain are covered. We control what appears here; you may not reproduce or redistribute it without written consent.
Payment providers, game studios, and any external services linked from the platform operate under their own terms. We are not responsible for how those third parties handle your data or service requests. Review their policies separately.
These terms are not one-sided. You hold specific rights over your account, and we are required to act on them when you raise them through the correct channel. You can request a copy of the transaction records held against your account at any time by contacting support and verifying your identity through the method shown in your account settings. If your registered email address, phone number, or linked payment method is incorrect, you can correct it by following the update steps in your account dashboard — our team is available to assist if a field is locked or unclear. Where you believe a term has been applied in a way that affected your account unfairly, you have the right to raise a formal question with us. We will acknowledge it and respond with the applicable clause and the steps available to you. Nothing in these terms removes any right you hold under applicable Indonesia law.
Transaction history and account activity are accessible from your dashboard after login. For a full export or older records not shown on-screen, contact support and confirm your identity through the verification step displayed in your account.
Update your registered email, phone number, or linked DANA and ShopeePay details directly in account settings. If a field is unavailable to edit, raise it with support and quote the field name so the team can locate the correct form.
If a clause in these terms is unclear or you believe it was applied incorrectly to your account, submit the question to support with your account reference. We will point you to the relevant clause and the action available.
You are not required to resolve an account or terms question alone. Our support team is the right route for anything this document does not answer clearly — use live chat or the contact form shown on the support page.
Three contact routes are available when you have a question about how these terms apply to your account. Choose the one that fits your situation — live chat is the fastest path for account-access questions; the contact form works well for written policy queries that need a paper trail.
Open the chat icon from any page after login. Use this route for account-access questions, transaction status, or any clause you need clarified quickly. Have your account reference on hand.
Submit a written query through the contact form on the support page. Include your account email and the specific clause or transaction reference. This route creates a record of your question and our response.
Many terms-related actions — correcting details, reviewing transaction records, checking linked payment methods like DANA or ShopeePay — are available directly inside your account without needing to contact us.
These terms work alongside our data practices. Here is what we do in each area — and the contact point for each if you need to act on it.
Account data — including name, email, and linked payment details such as DANA or ShopeePay — is held only for as long as your account is active and for the period required by applicable regulations. The retention period is not extended beyond what is necessary.
We use session and functional cookies to keep your account active and remember your settings between visits. You can manage cookie preferences through your browser settings. Disabling functional cookies may affect how some account pages load.
Your account is protected by the credentials you set at registration. We do not ask for your password through chat or email. If you suspect unauthorised access, use the account security section in your dashboard to change your credentials immediately.
To request correction or deletion of account data, contact support through the contact form with your account email and the specific data field in question. We will confirm receipt and act in line with applicable Indonesia law and these terms.
These are the questions we receive most often about how these terms work in practice. If your question is not listed here, the support team can address it through live chat or the contact form.
Yes. Every deposit or withdrawal processed through DANA, ShopeePay, or any other supported local payment method is subject to these terms. The limits and verification steps shown in your account at the time of the transaction also form part of the applicable conditions.
When we update these terms, the revised version takes effect on the date shown at the foot of this page. Continuing to use your account after that date means you accept the updated terms. We recommend checking this page periodically, especially before large transactions.
Your recent transaction history is visible in your account dashboard after login. For a full export or records outside the on-screen range, contact support, confirm your identity through the method shown in your account settings, and specify the date range you need.
Go to your account settings and update the relevant field — email address, phone number, or linked payment method such as DANA or ShopeePay. If the field is not editable from your dashboard, contact support with the field name and your account reference.
Raise the question with our support team through the contact form. Include your account reference and the clause or transaction you believe was applied incorrectly. We will review it against the current version of these terms and respond with the applicable clause and next steps.
Access depends on your region and applicable local law. We aim to keep the platform available where local law permits, but we do not make unconditional access commitments. These terms explain the conditions under which access may be suspended or restricted.